Process change for adding/replacing a user within your SSP Pure Broker system
We are undergoing a change to some of our processes including how we service the requirement for sites wishing to add or replace users on their SSP Pure Broker system.
When a new (additional) or replacement user is required you will need to visit the SSP client portal www.sspsupport.com and complete a new user request form. The form can be accessed via 'Service Request' in the normal way by generating a new Service Request and completing the prompts for Product and Type.
Most fields within the form are mandatory which will allow us to determine your exact requirement and provide / change accordingly.
On completion, the form will generate a service request for our broker sales team to collect your requirements, confirm costs and raise a sales order for client signature. From receipt of the client signed order, please allow 5 working days for the user and associated licences to be set up and activated on your system.
If you have any queries regarding this process or the form on the client portal, please contact our broker sales team on 0800 590 705 or e-mail us at firstname.lastname@example.org